HELP DESK
Australian Land Titles, Company, Business & Personal Information Searches.

Online Searching Help Desk

We're here to help you find all the information you need.

About Searchfirst
At Searchfirst, our aim is to give you access to all sorts of useful and important information that you may never have thought was so easy or affordable to obtain.

If you need information but not necessarily advice, why pay a solicitor or other professional hundreds of dollars when you can order an identical search at wholesale rates?

With 20 years legal searching experience, we know information is everything and how to go about finding it for you and delivering it to you without the expensive overheads.

We've strived to make our site simple, clear and easy-to-use, with easy ordering and fast response times.

We're confident you'll not find a more friendly way to find the information you're looking for.

Searchfirst is an authorised Channel Partner of GlobalX Information Pty Ltd ABN 99 073 436 414 - Australia's leading information broker.

If you have any questions or would like any further information, please contact us.
Sample Searches
On our search order pages, you'll find image samples of actual search products to show you the information they can deliver and to help you determine whether they suit your needs.

If you have any enquires, please contact us before ordering to avoid unnecessary costs.
I've placed an order. What happens next?
Orders are generally processed within 4 hours during normal business hours (Mon-Fri 0800 - 1700 hours EST) from when we receive your payment confirmation.

Orders places after 5.00pm Mon-Fri will be processed the next working day.

All results are emailed back to you in PDF format. Originals are not posted.

If you haven't received your receipt and/or results within 4 hours during normal business hours, please check your spam/junk mail filter to make sure it's not in there.

If you've received your confirmation of order, but not the results, don't panic - sometimes the databases are not available and results may not be available to us within the usual 4 hours. Rest assured, we'll complete your order as soon as they're available.

If you haven't received your results with one business day, please
contact us and let us know so we can follow it up.
Support & Contact Details
Business hours for searching are Mon - Fri 8.30am to 5.00pm.

Contact details and an email form can be found on our Contact Us page.
Turnaround Times
Specific turnaround times are listed with each product.

Generally, you can expect most search results back in your inbox within four business hours after receipt of your order, and as soon as is possible the next working day if placed after-hours.

Some information databases are available outside of business hours, and if we can, we'll complete your search request outside of normal hours.

Turnaround times should be used as a guide only, as search availability is subject to supplier databases and other external factors. You should contact us if you have not received an email order confirmation or your search results within one business day.
Order Cancellation
If you wish to cancel an order, you must telephone us, as the order may be underway or already have been completed and emailed but not yet received.

If we have not processed your order, we will happily refund your payment.
Order Invoice Lookup
You can lookup your order and retrieve a copy of your invoice if was placed after 17 April 2017 when an upgraded shopping cart system was implemented via the button below.

If you need a copy of an invoice from prior to this date, please email us with the details.
Refund Policy
Please contact us before you place an order if you have an enquiries or do not understand any of this policy.

In general, there are two circumstances where incorrect search results may be returned to you:

A) We have provided the incorrect information

If WE have provided the wrong information, you will offered a replacement search or full refund at no additional cost, on a like-for-like basis.

B) You have ordered the incorrect information

If YOU have ordered the wrong information and we have successfully returned a result that matched what you ordered, no refund or replacement will be applicable in this circumstance.

Examples:

For example, if you order a title search on 1 Example Street, Anytown, and we provided 11 Example Street, Anytown (the results returned being a clearly different subject to what was ordered), we will forward you a new search over the correct subject as initially ordered at no additional cost.

If you order a title search on 1 Example Street, Anytown, but you meant to order 11 Example Street, Anytown, and we return a result on 1 Example Street, Anytown because that property actually existed and returned a valid search result, then you will need to re-order with the correct details at your own cost.

Where we have returned valid results that matched your order, no refund will be available.

If we detect any contentious or ambiguous results before we process your order, we will contact you for further instructions, before we incur any third party provider fees.

If we are unable to provide your search, we will advise you and refund your payment.
Privacy Policy
We know that your privacy is important to you, so that means your privacy is important to us as well.

You can read the full details of our privacy policy below. As a quick summary:

            We only ask for personal information that we require.
            We'll tell you what information we have recorded about you.
            If you would like any personal information changed or deleted, just ask.

Who we are:

This Web site is operated by Searchfirst. You can reach us via e-mail at admin@searchfirst.com.au or by telephone at 0418 715 022 (International +61 4 18 715 022). Our postal address is GPO Box 506 Brisbane Qld 4001.

What we know about you:

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. The information we record and use for statistical purposes is:

            Your server address
            The date and time
            The pages accessed and documents downloaded
            The type of browser used

We can only identify you personally if you give us this information voluntarily.

We use cookies on our Web site on shopping cart and log-in pages only.

Your e-mail address:

We do not know your e-mail address unless you give it to us. We only record your e-mail address if you send us a message, either directly or by signing up to our newsletters or on-line orders. We will use it only internally within the organisation, and will not sell it to other organisations.

If you have given us your e-mail address, but do not want to receive e- mail from us in the future, please let us know by sending us e-mail at the above address.

How we use this information:

We may use this information to improve the content of our Web site and analyse what pages people visit, and to keep in touch with you.

If you supply us with your e-mail address or postal address, we might send you information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address or writing to us at the above address.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. Government Departments that we conduct searches at).

We do not share your personal information with others except under these conditions, or when ordered by a properly enforceable warrant and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. For your own protection, we generally ask you to make this request in writing, so that we can verify your identity.

If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you feel that this site is not following its stated information policy, please contact us at the above addresses or phone number.

More Information

If you would like to know more about on-line privacy, visit The Australian Privacy Commissioner's Web site.

Terms of Use
Please visit our Terms of Use page.